Safety & Crisis Protocol

Last updated: June 2026. Published in line with California SB-243 (Companion Chatbots).

NariYume's characters are generative AI for companionship and entertainment — they are not real people, not therapists, and not a crisis service. This page describes the safeguards we maintain.

If you're in crisis right now

If you are thinking about harming yourself or are in immediate danger, please reach out — it's free, confidential, and available any time:

988 Suicide & Crisis Lifeline (US) — call or text 988
Crisis Text Line (US) — text HOME to 741741
Outside the US — find a helpline in your country at findahelpline.com
In immediate danger, contact your local emergency services.

Our self-harm & suicide protocol

We maintain a protocol to prevent the chatbot from producing suicidal-ideation or self-harm content, and to refer users who express such thoughts to crisis services:

The characters do not engage with self-harm, suicide, or methods. Safety instructions take priority over every other behavior, and user messages cannot override them.
Deterministic crisis referral. Independently of the AI's reply, the app screens each message for expressions of self-harm or suicidal ideation and, on a match, surfaces the crisis resources above in a dedicated notification. The hotline details are fixed in the app — never generated by the AI — so they are always accurate.
No advice. The characters do not provide medical, clinical, or crisis counseling.

AI disclosure

NariYume's characters are clearly identified as AI and will tell you so if asked. They are not human and do not have real-world history.

Reporting & blocking

We have zero tolerance for objectionable, abusive, or harmful content. You can report content and block other users directly from within the app. We review every report and remove violating content and/or eject abusive users, typically within 24 hours.

Web app age eligibility

The web app is for adults aged 18 or older. Sign-up requires an age confirmation, and a birthday below 18 cannot complete the web profile. The iOS app has a separate minimum age and its own safety controls.

Contact

Safety questions or concerns: [email protected].